General

You can place an order online and pay today by simply adding products to your basket. when ready to checkout go The basket icon At The top right of your screen, click checkout and follow The instructions on screen. you can either checkout as a guest, or set up and account to save time on your next order.

For trade customers it is also possible to pay monthly via a credit account. If you already have a credit account with Vegetarian Express, please contact customer services If you haven’t received your log-in details yet. If you would like to apply For a credit account please click here

You can check out and pay for you order online immediately using a credit card. Alternatively, you can apply for a credit account. Allow a few days for your credit application to be approved and for a credit account to be set up. Once you have a credit account you will be issued with a monthly invoice which must be settled within 15 days of the end of the invoice month.

Product

Please speak to your usual sales contact or get in touch with our customer service team on 01923 249714 or by emailing custservbox@vegexp.co.uk for more information.

Orders

Please contact our customer services team on 01923 249714 or by emailing custservbox@vegexp.co.uk as soon as you are aware of an issue so that we can assist you.

You will receive an order confirmation after you place your order on the website and if you have set up an account you can also view your order history.  For a copy of your invoice please email veaccounts@vegexp.co.uk

If you have a question about your invoice, please contact our customer service team on 01923 249714 or by emailing custservbox@vegexp.co.uk. If your query relates to a payment please contact veaccounts@vegexp.co.uk.

Delivery

For further information please contact our customer services team on 01923 249714 or by emailing custservbox@vegexp.co.uk

You must place your order by 5pm in order to receive next day delivery. If you have an account with agreed delivery days, your order will be delivered on your next delivery day.

If you place your order through a web portal rather than via our website, the cut-off time may be different, please check details on your web portal.

We don't currently offer a delivery service on bank holidays.

At this time, it is only possible to place an order for the next available delivery date via the website. If you need to place an advance order please get in touch with your usual sales contact or our customer services team on 01923 249714 or by emailing custservbox@vegexp.co.uk

Please contact our customer services team on 01923 249714 or by emailing custservbox@vegexp.co.uk

We’re proud to offer FREE delivery on every order over £60, and for orders between £35 - £60, you can pay a flat delivery charge of £6.99. Delivery times and days vary dependent on where you are and what you have ordered, but rest assured, after placing your order you will get allocated a delivery day slot, and our customer services team will confirm by email. If you set up a trade credit account with us you will be allocated set delivery days each week so you know when to expect your next delivery.

We currently deliver in all major areas across the UK. All of our trucks are multi-temperature which means you will get all your order in one drop. For a few customers outside our usual routes, we deliver using a courier service. If you are not sure if you are on our route give us a call on 01923 249 714 or email sales@vegexp.co.uk.

If you’ve entered the wrong address and already processed your order, we may need to amend or cancel your order. Please contact our customer service team on sales@vegexp.co.uk for help with this.