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Your data will be controlled by Vegetarian Express who may provide services to you or communicate with you and is therefore regarded as a controller of your personal data.
The contact address of Vegetarian Express is: Vegetarian Express Ltd, Unit 7a, Odhams Trading Estate, St Albans Road, Watford, Hertfordshire, WD24 7RY UK
We may revise this Policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are binding on you.
This Policy covers the following:
Explanation of applicable data
For the purpose of this policy, personal data refers to information that relates to an identifiable, living individual, including information such as an online identifier for example an IP address. The General Data Protection Regulations (GDPR) applies to both automated personal data and to manual filing systems, where personal data is accessible according to specific criteria, as well as to chronologically ordered data and pseudonymised data.
Data referred to in the GDPR as ‘special categories of personal data’ (previously termed ‘Sensitive Personal Data’) specifically includes the processing of genetic data, biometric data and data concerning health matters.
"Personal information" is therefore any information that can be used to identify you or that we can link to you and which we at Vegetarian Express have in our possession or control.
The information we collect and where we get it
Vegetarian Express collects and therefore processes the following personal information about you:
Information that you provide to Vegetarian Express
We will process personal information that you give to Vegetarian Express including when you email us or contact us through various methods as follows:
Other information Vegetarian Express collect about you
Vegetarian Express uses CCTV for the purposes of detection and prevention of crime and understands that recording images of identifiable individuals constitutes as processing personal information. Where CCTV is used it will be done in line with data protection principles. Vegetarian Express will notify all colleagues and visitors of the purpose for collecting CCTV images via notice boards, letters and email, along with any retention rules on such data.
Vegetarian Express will also collect information about use of our services or when we otherwise interact or correspond with you. Vegetarian Express use various technologies to collect and store information when you communicate with us or visit our websites. We may, for example, collect information about the type of device you use to access the websites, your IP address and your geographic location, the operating system and version, your browser type, the content you view and features you access on our websites, the web pages and the search terms you enter on our websites. For information about how we use Cookies and the choices you may have, please see our Cookies Policy below.
Information Vegetarian Express obtain from other sources
How we use the information we collect
We may do the following with your personal information that we have gathered: deliver relevant website content and advertisements to you, and measure or understand the effectiveness of the advertising we serve to you. We have a legitimate interest to study how customers use our services and which products they order to develop these, to inform our marketing strategy and to grow our business. This will help us ensure that we’re giving you what you want and that we stay ahead of the competition.
We also promote our own content and features via third-party platforms such as social media sites like Facebook. We may also use your data with third-party providers that we might use, such as marketing or advertising partners, to find users who show similar preferences to you (this is known as lookalike modelling). We do not allow these partners to email you directly, or to use your data for any other purpose. We rely on legitimate interests as a legal basis for the processing of your personal data for the targeted promotion of our content on third-party platforms.
Vegetarian Express may also collate, process and share any statistics based on an accumulation of information held by us provided that any individual is not identified from the resulting analysis and the collation, processing and dissemination of such information is permitted by law.
Grounds for using your personal information
We rely on the following legal basis to process your personal information:
How we share information with third parties
We share personal information internally. We may also share your personal information outside the Vegetarian Express. This may include:
Your personal information may in some circumstances be transferred to locations outside of the European Union/European Economic Area (EU/EEA) as well as within it for the purposes previously described above. We do not transfer your personal information outside Europe as a matter of course however, where we have a requirement to transfer your personal information outside the EU/EEA, we will ensure that it is protected and transferred in a manner consistent with legal requirements applicable to the information by for instance:
In other circumstances, the law itself may permit us to otherwise transfer your personal information outside Europe. In all cases, however, any transfer of your personal information will be compliant with the applicable data protection law in place.
Retaining your information and how we secure it
How long Vegetarian Express keeps your personal information will vary and will depend primarily on:
Vegetarian Express will retain your personal data for as long as necessary to fulfil the purposes that we collected it for and for Vegetarian Express to assert or defend against legal claims. The appropriate retention period is determined by the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process and whether we can achieve those purposes through other means, and the applicable legal requirements.
Upon expiry of the applicable retention period we securely destroy your personal data in accordance with applicable laws and regulations. Vegetarian Express ensures that the personal information that we hold is subject to the appropriate security measures.
Your choices and rights
You have a number of rights in relation to the personal information that Vegetarian Express hold about you and you can exercise your rights by contacting us directly. These rights include:
[Last Updated; 13/01/22]
How to contact us and other important information
If you would like further information on the collection, use, disclosure, transfer or processing of your personal information by Vegetarian Express or the exercise of any of the rights listed above, please contact us. You can do this by:
Cookies used on this site
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. The page below explains the cookies we use and why.
Our website will display a notice alerting you to our use of cookies and other similar technologies, the notice links to this policy. By using our website, you agree that we can place cookies on your device.
The cookies set place when visiting our website can be split into 3 types:
1. Essential Cookies
These cookies provide the functionality on our site to allow users shop. This includes adding products to baskets and allowing us to remember what products have been added to baskets.
2. Performance Cookies
These cookies allow us to review how our website is used, so that we can measure and improve the way it works and its overall performance
3. Advertising and Targeting Cookies
These cookies allow us to personalise our advertising, this means that ads will be related to interests and shopping history. Without these cookies the site may not perform or look as expected and users may see advertising from us that is not relevant to their needs.
How long will cookies remain on my computer?
Cookies remain in the cookies file of your browser after the closing of the browser, and will become active again when the Site is reopened, until removed. The cookie(s) can be deleted at any time by you. The cookie(s) will not collect any information when you are not accessing the Site.
Third party cookies
The single session and persistent cookies are provided on our behalf by a trusted third party service provider to aid in the reporting of user behaviour on the Sites. This behaviour is analysed to provide an improved user experience. The information collected is not linked to personally identifiable information.
Vegetarian Express also use Google Analytics to help analyse use of Sites. Google Analytics generate statistical and other information about website use by means of cookies, which are stored by users’ web browsers on their computer. The information generated relating to our website is used to create reports about the use of the website. Google hold this information and provide us access to it. Google’s privacy policy is at http://www.google.com/privacypolicy.html
Cookie Name: basketid
Description: Used by our website to identify a selection of products added to a basket
Expiry: 24 hours
Cookie Name: productFavourites
Description: Used by our website to identify a selection of products added as favourites
Expiry: Session based
Cookie Name: productRestrictions
Description: Used by our website identify which products a visitor should be able to order
Expiry: Session based
Cookie Name: VegexAuthCookie
Description: Used by our website to handle login requests
Expiry: Session based
Cookie Name: __RequestVerificationToken
Description: Used by our website to support its security measures
Expiry: Session based
Cookie Name: _ga
Description: Used by Google Analytics to distinguish users
Expiry: 2 years
Cookie Name: _gac_55165807-4
Description: Used by Google Analytics to record marketing campaign data
Expiry: 90 days
Cookie Name: _gac_55165807-5
Description: Used by Google Analytics to record marketing campaign data
Expiry: 90 days
Cookie Name: _gat
Description: Used by Google Analytics to optimise data logging
Expiry: 1 minute
Cookie Name: _gcl_au
Description: Used by Google Tag Manager to link marketing source across website domains
Expiry: 1 year
Cookie Name: _gid
Description: Used by Google Analytics to distinguish users
Expiry: 24 hours
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Get £10 off your first order!
Get £10 off your first order (when you spend £60), when you sign up to our newsletter. You’ll receive chef tips, recipes and offers.
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